Effective Date: Aug-2025
At HinduMatrimony.info, we strive to provide the best experience for our users, ensuring that every step of your journey towards finding a life partner is smooth and satisfying. However, we understand that situations may arise where a refund may be necessary.
This Refund Policy outlines the conditions under which refunds will be considered and how they will be processed. By using our services, you agree to the terms outlined below.
We offer various membership plans, including free and premium options. The premium memberships provide access to advanced features such as unlimited messaging, enhanced profile visibility, and priority matchmaking.
Premium Membership Fees: Membership fees for premium plans are non-refundable after the subscription has been activated, except under the following circumstances.
You may be eligible for a refund if:
Service Not Provided: If you have purchased a premium membership and the service has not been activated or made available to you due to technical issues or an error on our part.
Account Cancellation: If you cancel your account within a specified period (usually 7-14 days) from the date of purchase, you may be eligible for a full refund, provided that no services (e.g., profile visibility, messaging) have been accessed during this time.
Refunds will not be issued in the following situations:
Usage of Services: If any services (such as viewing profiles, sending messages, or interacting with other users) have been used, no refund will be provided.
Payment Errors: If the user made an error while purchasing a membership (e.g., entering incorrect payment information), the refund will not be granted, but we may assist you in resolving the issue.
No Refund for Free Memberships: Free membership users are not eligible for refunds as no payment has been made.
To request a refund, please contact our customer support team with the following details:
Your account information (email/username)
The reason for the refund request
Date of the transaction
We will review your request and, if eligible, process your refund. Refunds will be issued through the same payment method you used to make the original payment. Refund processing time may vary, but typically takes 7-10 business days.
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We recommend reviewing this policy periodically.
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:
Email: hindumatrimony98211@gmail.com
Phone: +91 9967266316
